Customer Policy

At TechLock, we value every customer and are committed to providing a smooth and reliable shopping experience. Please review our customer policy below to understand our standards and your rights as a shopper.

1. Customer Support

Our friendly customer service team is here to assist you with any questions, concerns, or feedback.

📩 Email: theaurera@gmail.com 
📄 Contact Form: Available on our Contact Us page.

We aim to respond to all inquiries within 24–48 business hours.

2. Order Processing & Shipping

  • Orders are processed within 1–3 business days after confirmation.

  • Delivery is Cash on Delivery (COD) only, available across Pakistan.

  • Free delivery applies to orders above Rs. 5,000.

  • All orders are delivered within 7 days of confirmation.

  • You will receive a confirmation message when your order is shipped.

3. Privacy & Security

  • Your personal information is stored securely and never shared with third parties.

  • Our store is SSL-secured to ensure your data and transactions remain safe.

4. Pricing & Product Availability

  • All prices are listed in Pakistani Rupees (PKR) and may change without notice.

  • We strive to ensure product descriptions, images, and pricing are always accurate.

  • If a product is out of stock, you will be notified promptly.

5. Returns & Exchanges

  • We offer a 7-day return and exchange policy from the date of delivery.

  • Items must be unused, in their original packaging, and in resellable condition.

  • Sale or clearance items are non-returnable and non-exchangeable unless defective.

6. Customer Conduct

  • We reserve the right to refuse service to anyone engaging in abusive, fraudulent, or inappropriate behavior.

  • Harassment of staff or misuse of our services may result in order cancellation.

7. Your Satisfaction Matters

Your happiness is our priority. If you have any issues with your order, please contact us — we’ll do our best to resolve it quickly and fairly.